Exchange & Return Policy
At Black&White, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, you may request an exchange or return according to the terms outlined below.
1. Return & Exchange Eligibility
We accept returns and exchanges under the following conditions:
- The item must be unworn, unwashed, and in its original condition, with all tags and packaging intact.
- The request must be made within 14 days of the delivery date.
- The item must not be a final sale or discounted product.
We do not accept returns or exchanges for:
- Items that show signs of wear, washing, or alteration.
- Items purchased on final sale or with promotional discounts.
- Orders with incorrect sizing due to customer error (please refer to our size guide before purchasing).
2. Return & Exchange Process
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Request a Return/Exchange:
- Email contact@BlackeWhite.store with your order number, reason for the request, and clear photos (if the item is defective or incorrect).
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Approval & Return Instructions:
- Our team will review your request and provide return instructions.
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Shipping the Item Back:
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Use a trackable shipping method to ensure safe delivery.
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Processing the Return/Exchange:
- Once we receive and inspect the item, we will issue a refund (for returns) or send out the new item (for exchanges) within 7–10 business days.
3. Exchanges
- We only allow exchanges for the same item in a different size or color, subject to availability.
- If the item you want is unavailable, you may request a refund instead.
4. Refunds for Returns
- Refunds will be issued to the original payment method.
- Processing times may vary depending on your bank or payment provider.
5. Damaged or Incorrect Items
- If you receive a damaged, defective, or incorrect item, please contact us immediately with photos.
- We will replace the item at no additional cost.
6. Non-Returnable Items
Certain items cannot be returned or exchanged for hygiene and safety reasons, such as:
- Intimate wear
- Accessories
For any further questions regarding our exchange and return policy, please contact us at contact@BlackeWhite.store.
Would you like any modifications to align better with your store’s policies?