Frequently Asked Questions
Understanding Our Terms and Conditions
FAQs
SHIPPING
Where do you ship to?
We offer worldwide shipping, including to countries like the USA, Canada, the UK, Germany, and Australia. We ship to most regions globally, ensuring that our products can reach fashion-forward women no matter where they are.
How long does shipping take?
Shipping times depend on your location. Orders typically arrive within 7-14 business days. Delivery times may vary based on the shipping method selected and any customs processing at the destination.
How much does shipping cost?
Shipping costs are calculated at checkout and depend on your location and the size of your order. We offer competitive rates to ensure a cost-effective shipping experience.
PAYMENT
What payment methods do you accept?
We accept a variety of payment methods for your convenience, including major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All payments are processed securely to ensure your information is safe.
Is it safe to enter my payment information on your website?
Yes, absolutely. We use industry-standard encryption to protect all sensitive data during transactions. Your personal and payment information is secure through secure payment gateways and SSL encryption.
Can I pay in installments?
Currently, we do not offer installment payments directly through our website. However, you may be able to use services like PayPal’s “Pay in 4” or similar installment services depending on your location.
Order & Retunrs
How can I check the status of my order?
Once your order is placed, you will receive an order confirmation email. After shipping, you will receive a tracking number so you can follow your order’s progress. You can also check your order status by logging into your account on our website.
Can I change my order after I’ve placed it?
Unfortunately, once an order is placed, we begin processing it immediately to ensure quick shipping. If you need to make any changes, please contact our customer support team as soon as possible, and we’ll do our best to assist you.
How do I return an item?
We offer a 30-day return policy. If you would like to return an item, please contact our customer service team with your order number. You’ll be provided with instructions for returning the item. Please ensure that the item is in new, unused condition.
How long does it take to process a return?
Once we receive your returned item, it typically takes 5-7 business days to process your return and issue a refund. The refund will be credited to the original payment method used for the purchase.
Can I exchange an item?
We currently do not offer direct exchanges. If you wish to exchange an item, please return it within 30 days and place a new order for the desired product. Our customer support team will be happy to assist you with any further questions.
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